1 Introduction & Overview
Welcome to ku9i com. This Privacy Policy explains how we — the operating entity of ku9i com — collect, use, store, and protect your personal information. This policy applies to our website, mobile application, and all associated services.
Ku9i com believes that every user's privacy is a fundamental right. We manage your data in accordance with international data protection laws, particularly the principles of GDPR. By creating an account or using our services, you agree to this Privacy Policy.
This document has been written in Bengali to ensure users in Bangladesh can easily understand it. If anything is unclear, please contact us at support@ku9icom.com.
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This Privacy Policy is of ku9i com's
Terms & Conditions' Read alongside. Both documents complement each other.
2 What Data We Collect
Ku9i com only collects information that is necessary to provide its services. We never ask for excessive or unnecessary personal data. A detailed breakdown of the types of information we collect is provided below:
2.1 Identity Information
- Full Name & Date of Birth
- National ID (NID) or Passport Number
- Email Address & Mobile Number
- Residential Address & Country
2.2 Financial Information
- Mobile Banking Account Number (bKash, Nagad, Rocket, Upay)
- Bank Account Details (for withdrawals only)
- Transaction History & Amounts
2.3 Technical Data
- IP Address & Device Identifier Information
- Browser Type & Operating System
- Login Time & Session Data
- Cookies & Tracking Data
2.4 Behavioral Data
- Betting History & Game Preferences
- Time Spent on Platform & Navigation Patterns
- Customer Support Communication Records
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ku9i com never stores your full bank card number or CVV. Payment details are processed exclusively through secure third-party payment gateways.
3 How We Collect Data
Ku9i com collects information through several methods. We are transparent about each one:
- Direct Collection: Information you provide through registration forms, the KYC verification process, live chat, or email.
- Automatic Collection: When you use ku9i com, certain technical information is automatically collected through cookies, log files, and web beacons.
- From Third Parties: Necessary information may be collected from identity verification agencies or payment processors.
- Social Login: If you log in using a social media account, limited profile information may be collected from that platform.
4 Purpose of Data Use
We use your data only for specific, legitimate purposes. The primary reasons for data use under ku9i com's Privacy Policy are:
| Purpose |
Data Type |
Legal Basis |
| Account Creation & Management |
Identity |
Contract Performance |
| Payment Processing |
Financial |
Contract Performance |
| KYC & Identity Verification |
Identity |
Legal Obligation |
| Fraud Prevention |
Technical |
Legitimate Interest |
| Customer Support Services |
Contact |
Contract Performance |
| Sending Promotional Offers |
Behavioral |
Consent |
| Ensuring Responsible Gaming |
Behavioral |
Legal Obligation |
| Service Improvement & Analytics |
Technical |
Legitimate Interest |
5 Data Retention & Security
Ku9i com uses industry-leading technology to keep your data secure. The core pillars of our security framework are:
- Encryption: All data transfers are encrypted using AES-256 and TLS 1.3 protocols.
- Firewall & DDoS Protection: Our servers are protected by multi-layer firewalls and intrusion prevention systems.
- Regular Security Audits: An independent team of experts audits our systems every quarter.
- Least Privilege Access Policy: Only authorized personnel are permitted to access specific data.
- Data Backup: Data is regularly backed up and a disaster recovery plan is in place.
5.1 Data Retention Period
Ku9i com retains your data for as long as your account remains active. Even after account closure, certain information may be kept for up to 5 years to meet legal obligations. Financial transaction records are retained for up to 7 years in compliance with international anti-money laundering laws.
6 Sharing Information with Third Parties
Ku9i com never sells your data to third parties for commercial purposes. However, limited information is shared with trusted partners as necessary to operate our services:
- Payment Processor: bKash, Nagad, Rocket, Upay, and banking authorities — for transaction verification purposes only.
- KYC Verification Provider: A regulated third-party provider for identity verification.
- Cloud Service Provider: ISO 27001-certified server provider for data hosting.
- Law Enforcement Agencies: When required by a court order or government directive.
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All our third-party partners operate under strict Data Protection Agreements (DPA) and may only use your information for specified purposes.
7 Cookies & Tracking Technologies
Ku9i com's website and app use several types of cookies. Cookies are small text files stored on your device that help enhance your experience.
7.1 Types of Cookies
- Essential Cookies: Required for login sessions and security purposes. These cannot be disabled.
- Functional Cookies: Remembers your language preference and settings.
- Analytical Cookies: Platform usage statistics are collected to improve our services.
- Marketing Cookies: To show you relevant ads and offers. You can turn this off at any time.
You can delete or disable cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features to stop working.
8 Your Rights
As a ku9i com user, you have full control over your own data. We uphold the following rights:
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Right to View Data
Request access to the information we hold about you at any time.
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Right to Rectification
Contact us to correct any inaccurate or outdated information.
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Right to Erasure
Where there is no legal obligation to retain it, your data can be permanently deleted.
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Right to Object to Processing
You can object to your data being used for marketing or analytics purposes.
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Right to Data Portability
You can download your data in a machine-readable format.
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Right to Restrict Processing
You can request a temporary suspension of data processing under certain circumstances.
To exercise any of these rights, email us at support@ku9icom.com. We will respond within 30 days.
9 Children's Privacy
Ku9i com strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has registered, the account will be closed immediately and all associated data will be deleted.
If you suspect a minor is using our platform, please report it to support@ku9icom.com.
10 International Data Transfers
As ku9i com is an international platform, some data may be stored on servers outside Bangladesh. Regardless of where data is transferred, we ensure that:
- Adequate data protection laws are in place in the destination country.
- All data is fully encrypted in transit.
- All international partners are held to our privacy standards.
- European Standard Contractual Clauses (SCC) are applied where applicable.
11 Policy Updates
Ku9i com may update this Privacy Policy from time to time. For any significant changes, we will:
- We will display a notice on the website.
- We will send a notification to your registered email.
- The date of any changes will be updated on this page.
Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.
12 Contact Us
For any privacy-related questions, requests, or complaints, please reach out to our Data Protection team:
- Email: support@ku9icom.com
- Live Chat: Available on the platform 24/7
- Response Time: Within 7 business days